Shipping Policy
Domestic Shipping (USA)
- FREE shipping on all US orders
- Orders ship within 1-3 business days
- Processing time may extend during high-volume periods (we’ll email you)
- Tracking provided via email once shipped
- Typical delivery: 3-5 days after shipping (USPS Priority)
International Shipping
- Currently not available (coming soon)
- Join our email list for updates on international availability
Important Notes
- Business days = Monday-Friday (excluding holidays)
- Orders placed Friday afternoon ship the following week
- Multiple items may ship together to reduce waste
- Subscription orders ship on the same date each month
Address Issues
- Please double-check your shipping address
- We’re not responsible for delays due to incorrect addresses
- Contact us immediately if you notice an error
Delays & Issues
- Weather and carrier delays are beyond our control
- We’ll notify you of any unusual delays
- Lost packages: We’ll work with you and the carrier to resolve
Local Pickup
- Not currently available
Questions? Contact support@soulsmokeincense.com with your order number