Return & Refund Policy
Due to the sacred and personal nature of incense, we cannot accept returns on opened products. If your order arrives damaged or incorrect, contact us within 7 days with photos for a replacement. We stand behind our craft – if you’re genuinely unsatisfied with unopened products, contact us to discuss options.
Shipping Damage
- Report damage within 7 days with photos
- We’ll replace or refund at our discretion
- Keep all packaging materials until resolved
Wrong Item Sent
- We’ll send the correct item immediately
- No need to return the wrong item (enjoy it as our apology)
Quality Issues
- If a blend doesn’t burn properly or seems off, contact us
- We’ll troubleshoot first (burning method, heat source, etc.)
- Replace if there’s a genuine quality issue
Subscription Orders
- Cancel anytime before the next billing cycle
- No refunds for current month once shipped
- Swap blends if you receive one you don’t love
Processing Time
- Refunds processed within 5-7 business days
- Replacements ship within 2-3 business days
Contact support@soulsmokeincense.com with “Order Issue” in the subject line.